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Type: Bug
Resolution: Won't Fix
Priority: Major
Fix Version/s: None
Affects Version/s: 12.9
Component/s: Office
Labels:
None
Environment:
Xwiki 12.9
Ubuntu 18.04.5 LTS (Bionic Beaver)

Difficulty:
Unknown
Documentation:
N/A
Documentation in Release Notes:
N/A
Similar issues:

Description

Xwiki 12.9 on Ubuntu 18.04.5 LTS (Bionic Beaver). After installing LibreOffice

apt-get install libreoffice

(Version: 1:6.0.7-0ubuntu0.18.04.10) and enabling it in the conf, restarting Tomcat9 produces the error:

Error while connecting / starting the office server.

Originally I found that LibreOffice was trying to write to the tomcat home directory, so I added:

ReadWritePaths=/local/home/tomcat

/etc/systemd/system/tomcat9.service.d/xwiki-tomcat9-systemd.conf

and after configuring the tomcat home dir, resolved that issue. However, I still cannot get it to start. If I run tomcat as root it works, but starting it from systemd (tomcat user) fails.

I have tried enabling TRACE logging for org.xwiki.officeimporter.server, but I receive no further messages describing the error.

OpenOffice config in xwiki.proerties:

#-------------------------------------------------------------------------------------
# Settings for the OpenOffice server instance consumed by the OfficeImporter component
#-------------------------------------------------------------------------------------
#-# [Since 1.9M2]
#-# Type of the openoffice server instance used by officeimporter component.
#-# 0 - Internally managed server instance. (Default)
#-# 1 - Externally managed (local) server instance.
openoffice.serverType = 0
#-# [Since 12.1RC1]
#-# Port numbers used for connecting to the openoffice server instance.
#-# For an internally managed server instance, it will create the process for all ports.
#-# For an externally managed server instance, only the first server port is taken into account.
openoffice.serverPorts = 8100,8101
#-# [Since 1.9M2]
#-# If the openoffice server should be started / connected upon XE start.
#-# Default value is false
openoffice.autoStart = true
#-# [Since 1.8RC3]
#-# Path to openoffice installation (serverType:0 only).
#-# If no path is provided, a default value will be calculated based on the operating environment.
openoffice.homePath = /usr/lib/libreoffice/
#-# [Since 1.8RC3]
#-# Path to openoffice execution profile (serverType:0 only).
#-# If no path is provided, a default value will be calculated based on the operating environment.
#openoffice.profilePath = /home/user/.openoffice.org/3
#-# [Since 1.8RC3]
#-# Maximum number of simultaneous conversion tasks to be handled by a single openoffice process (serverType:0 only).
#-# Default value is 50
#openoffice.maxTasksPerProcess = 50
#-# [Since 1.8RC3]
#-# Timeout for conversion tasks (in milliseconds) (serverType:0 only).
#-# Default value is 60 seconds
#openoffice.taskExecutionTimeout = 60000

From catalina.out, one message stands out:

Office process died with exit code 77

Full output:

2020-12-09 13:20:56,304 [main] ERROR .OfficeServerLifecycleListener - Error while connecting / starting the office server.
org.xwiki.officeimporter.server.OfficeServerException: Error while connecting / starting the office server.
at org.xwiki.officeimporter.internal.server.DefaultOfficeServer.start(DefaultOfficeServer.java:208)
at org.xwiki.officeimporter.internal.server.OfficeServerLifecycleListener.startOfficeServer(OfficeServerLifecycleListener.java:98)
at org.xwiki.officeimporter.internal.server.OfficeServerLifecycleListener.onEvent(OfficeServerLifecycleListener.java:85)
at org.xwiki.observation.internal.DefaultObservationManager.notify(DefaultObservationManager.java:320)
at org.xwiki.observation.internal.DefaultObservationManager.notify(DefaultObservationManager.java:285)
at org.xwiki.observation.internal.DefaultObservationManager.notify(DefaultObservationManager.java:337)
at org.xwiki.container.servlet.XWikiServletContextListener.contextInitialized(XWikiServletContextListener.java:127)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4668)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5136)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:713)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:695)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:631)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1832)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:118)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:526)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:425)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1577)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:424)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:367)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:929)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:831)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1377)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1367)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:140)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:902)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:423)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:928)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:638)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:350)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:496)
Caused by: org.jodconverter.office.OfficeException: Office process died with exit code 77
at org.jodconverter.office.ConnectRetryable.attempt(ConnectRetryable.java:87)
at org.jodconverter.office.AbstractRetryable.execute(AbstractRetryable.java:76)
at org.jodconverter.office.ConnectRetryable.execute(ConnectRetryable.java:26)
at org.jodconverter.office.OfficeProcessManager.doStartProcessAndConnect(OfficeProcessManager.java:104)
at org.jodconverter.office.OfficeProcessManager.lambda$startAndWait$3(OfficeProcessManager.java:243)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.jodconverter.office.OfficeConnectionException: Connection failed: ‘socket,host=127.0.0.1,port=8100,tcpNoDelay=1’; java.net.ConnectException: Connection refused (Connection refused)
at org.jodconverter.office.OfficeConnection.connect(OfficeConnection.java:172)
at org.jodconverter.office.ConnectRetryable.attempt(ConnectRetryable.java:61)
… 8 common frames omitted
Caused by: com.sun.star.connection.NoConnectException: java.net.ConnectException: Connection refused (Connection refused)
at com.sun.star.lib.connections.socket.socketConnector.connect(socketConnector.java:144)
at com.sun.star.comp.connections.Connector.connect(Connector.java:119)
at org.jodconverter.office.OfficeConnection.connect(OfficeConnection.java:106)
… 9 common frames omitted

Googling around it appears that Office process died with exit code 77 is a permissions issue…
GitHub jodconverter issue

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catalina.out
32 kB
11/Dec/20 02:47

Activity

People

Assignee:: Simon Urli

Reporter:: Ted Carr

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 09/Dec/20 17:45

Updated:: 20/Dec/21 15:51

Resolved:: 20/Dec/21 15:51

Date of First Response:: 20/Dec/21 3:50 PM