Details
Critical Description
Steps to reproduce
- Start an instance of XWiki configured with LibreOffice (tested with LO 25.8.4 and 25.8.5 - internally managed server) on Windows 11
- Click 'Create' > 'Page from Office', fill a page title
- Click 'Create'
- Select a .docx file containing text and pictures (since the issue doesn't seem to reproduce with all .docx files, can be used the attached .docx file, which reproduced the issue every time on my side)
- Click 'Import'
Expected results
The file is imported successfully.
Actual results
The file import fails. On browser, the following error is displayed:
Office import failed: ErrorError while converting document [file-sample_500kB.docx] into html.
In XWiki console, the following stacktrace is displayed:
2026-03-13 15:05:30,052 [Thread-39] ERROR o.j.l.o.VerboseProcess - Could not find platform independent libraries <prefix> 2026-03-13 15:05:37,370 [MessageDispatcher] WARN .o.LocalOfficeManagerPoolEntry - Connection lost unexpectedly; attempting restart 2026-03-13 15:05:37,372 [http-nio-1115-exec-7 - http://localhost:1115/xwiki/bin/get/XWiki/OfficeImporterResults] ERROR acyOfficeImporterScriptService - Error while converting document [file-sample_500kB.docx] into html. org.xwiki.officeimporter.OfficeImporterException: Error while converting document [file-sample_500kB.docx] into html. at org.xwiki.officeimporter.internal.builder.DefaultXHTMLOfficeDocumentBuilder.build(DefaultXHTMLOfficeDocumentBuilder.java:99) at org.xwiki.officeimporter.internal.builder.DefaultXDOMOfficeDocumentBuilder.build(DefaultXDOMOfficeDocumentBuilder.java:85) at org.xwiki.officeimporter.script.OfficeImporterScriptService.officeToXDOM(OfficeImporterScriptService.java:191) at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) at java.base/java.lang.reflect.Method.invoke(Method.java:565) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:704) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:75) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:242) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:171) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:190) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.Template.merge(Template.java:358) at org.apache.velocity.Template.merge(Template.java:262) at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:233) at org.xwiki.rendering.internal.macro.velocity.VelocityMacro.evaluateString(VelocityMacro.java:168) at org.xwiki.rendering.internal.macro.velocity.VelocityMacro.evaluateString(VelocityMacro.java:60) at org.xwiki.rendering.macro.script.AbstractScriptMacro.evaluateBlock(AbstractScriptMacro.java:279) at org.xwiki.rendering.macro.script.AbstractScriptMacro.execute(AbstractScriptMacro.java:182) at org.xwiki.rendering.macro.script.AbstractScriptMacro.execute(AbstractScriptMacro.java:58) at org.xwiki.rendering.internal.transformation.macro.MacroTransformation.transform(MacroTransformation.java:441) at org.xwiki.rendering.internal.transformation.DefaultRenderingContext.transformInContext(DefaultRenderingContext.java:183) at org.xwiki.rendering.internal.transformation.DefaultTransformationManager.performTransformations(DefaultTransformationManager.java:88) at org.xwiki.display.internal.DocumentContentAsyncExecutor.executeInCurrentExecutionContext(DocumentContentAsyncExecutor.java:397) at org.xwiki.display.internal.DocumentContentAsyncExecutor.execute(DocumentContentAsyncExecutor.java:269) at org.xwiki.display.internal.DocumentContentAsyncRenderer.execute(DocumentContentAsyncRenderer.java:112) at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:157) at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:54) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:290) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267) at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.execute(DefaultBlockAsyncRendererExecutor.java:125) at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:93) at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:46) at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:96) at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:39) at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:123) at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:52) at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:68) at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:42) at com.xpn.xwiki.doc.XWikiDocument.display(XWikiDocument.java:1433) at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1569) at com.xpn.xwiki.doc.XWikiDocument.displayDocument(XWikiDocument.java:1519) at com.xpn.xwiki.doc.XWikiDocument.displayDocument(XWikiDocument.java:1488) at com.xpn.xwiki.api.Document.displayDocument(Document.java:822) at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) at java.base/java.lang.reflect.Method.invoke(Method.java:565) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:704) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:75) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:242) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:190) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.xwiki.velocity.internal.directive.TryCatchDirective.render(TryCatchDirective.java:86) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.Template.merge(Template.java:358) at org.apache.velocity.Template.merge(Template.java:262) at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:233) at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:107) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284) at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267) at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:907) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:869) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:856) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:811) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:803) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:79) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:73) at org.xwiki.template.script.TemplateScriptService.render(TemplateScriptService.java:54) at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) at java.base/java.lang.reflect.Method.invoke(Method.java:565) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:492) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:217) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:331) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:261) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.Template.merge(Template.java:358) at org.apache.velocity.Template.merge(Template.java:262) at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:233) at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:107) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284) at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267) at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:907) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:869) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:856) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:811) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:803) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:79) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:73) at org.xwiki.template.script.TemplateScriptService.render(TemplateScriptService.java:54) at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) at java.base/java.lang.reflect.Method.invoke(Method.java:565) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:492) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:217) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:331) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:261) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.Template.merge(Template.java:358) at org.apache.velocity.Template.merge(Template.java:262) at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:233) at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:107) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284) at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267) at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:907) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:869) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:856) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:811) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:803) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:79) at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:73) at org.xwiki.template.script.TemplateScriptService.render(TemplateScriptService.java:54) at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) at java.base/java.lang.reflect.Method.invoke(Method.java:565) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571) at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:492) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:217) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:331) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:261) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439) at org.apache.velocity.Template.merge(Template.java:358) at org.apache.velocity.Template.merge(Template.java:262) at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:233) at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:107) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135) at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284) at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284) at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267) at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:907) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:869) at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:849) at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:835) at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:91) at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:85) at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:2541) at com.xpn.xwiki.web.Utils.parseTemplate(Utils.java:180) at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:651) at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:339) at com.xpn.xwiki.web.LegacyActionServlet.service(LegacyActionServlet.java:111) at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:710) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:128) at com.xpn.xwiki.web.ActionFilter.doFilter(ActionFilter.java:123) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.wysiwyg.filter.ConversionFilter.doFilter(ConversionFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.SetHTTPHeaderFilter.doFilter(SetHTTPHeaderFilter.java:66) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.resource.servlet.RoutingFilter.doFilter(RoutingFilter.java:135) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.SavedRequestRestorerFilter.doFilter(SavedRequestRestorerFilter.java:212) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.SafeRedirectFilter.doFilter(SafeRedirectFilter.java:106) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.ResolveRelativeRedirectFilter.doFilter(ResolveRelativeRedirectFilter.java:129) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.SourceURLResolverFilter.doFilter(SourceURLResolverFilter.java:177) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.xwiki.container.servlet.filters.internal.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:120) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:107) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:165) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:77) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:492) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:113) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:83) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:654) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:72) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:397) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:903) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1779) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:946) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:480) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:57) at java.base/java.lang.Thread.run(Thread.java:1474) Caused by: org.xwiki.officeimporter.converter.OfficeConverterException: Error while performing conversion. at org.xwiki.officeimporter.internal.converter.DefaultOfficeConverter.convertDocument(DefaultOfficeConverter.java:113) at org.xwiki.officeimporter.internal.converter.DefaultOfficeConverter.convertDocument(DefaultOfficeConverter.java:43) at org.xwiki.officeimporter.internal.builder.DefaultXHTMLOfficeDocumentBuilder.build(DefaultXHTMLOfficeDocumentBuilder.java:96) ... 230 common frames omitted Caused by: org.jodconverter.core.office.OfficeException: Task was cancelled: LocalConversionTask{source=SourceDocumentSpecsFromFile{file=input.docx, format=docx}, loadProperties={ReadOnly=true, Hidden=true, UpdateDocMode=0}, target=TargetDocumentSpecsFromFile{file=output.html, format=html}, storeProperties=null, useStreamAdapters=false} at org.jodconverter.core.office.AbstractOfficeManagerPoolEntry.waitTaskCompletion(AbstractOfficeManagerPoolEntry.java:101) at org.jodconverter.core.office.AbstractOfficeManagerPoolEntry.execute(AbstractOfficeManagerPoolEntry.java:86) at org.jodconverter.core.office.AbstractOfficeManagerPool.execute(AbstractOfficeManagerPool.java:225) at org.jodconverter.local.LocalConverter$LocalConversionJob.doExecute(LocalConverter.java:184) at org.jodconverter.core.job.AbstractConversionJob.execute(AbstractConversionJob.java:63) at org.xwiki.officeimporter.internal.converter.DefaultOfficeConverter.convertDocument(DefaultOfficeConverter.java:109) ... 232 common frames omitted Caused by: java.util.concurrent.CancellationException: null at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:123) at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:207) at org.jodconverter.core.office.AbstractOfficeManagerPoolEntry.waitTaskCompletion(AbstractOfficeManagerPoolEntry.java:95) ... 237 common frames omitted 2026-03-13 15:05:40,005 [Thread-96] ERROR o.j.l.o.VerboseProcess - Entity: line 1: parser error : Document is empty 2026-03-13 15:05:40,005 [Thread-96] ERROR o.j.l.o.VerboseProcess - 2026-03-13 15:05:40,005 [Thread-96] ERROR o.j.l.o.VerboseProcess - ^
The issue was also reproduced by atarata on her Windows machine (tested with LO 25.8.4).
On my side, I reproduced the issue on XWiki 16.10.15, 17.4.7 and 17.10.4, but the issue didn't reproduce with older LibreOffice versions.
It is to be mentioned that the import doesn't fail all the times, but most of the times (like 3 out of 4 tries) and not on all .docx files. Also, it could not be reproduced on Cloud (Debian 11) and locally on a Debian 12 VM with the same .docx file.
